Managing User Status and Access
Enable, disable, or delete users to control access to your platform.
Step-by-Step Guide
Follow these steps to complete this tutorial.
Disable a User
From the Users table, click the stop icon next to an active user to disable them. Disabled users cannot log in but their data is preserved. Use this for temporary access removal. Disabled users don't count towards your plan limits.
Enable a Disabled User
Click the check circle icon next to a disabled user to re-enable their access. They can immediately log in again with their existing credentials.
Edit User Information
Click the edit icon to modify user details: change their name, email, role, or group assignments. Changes take effect immediately.
Delete a User
Click the delete icon and confirm to permanently remove a user. Note: You cannot delete yourself or the organization creator. User data and exam history will be deleted.
Grant Dashboard Access to External Users
External users (who took public exams) show with status "EXTERNAL". Click "Add User" to convert them to internal users with dashboard access. They'll receive an activation email.
Need More Help?
Questions about Managing User Status and Access? Our support team is here to assist you.
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